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Shipping policy

Shipping Policy

Last Updated: August 2026

At Jabeera, we are committed to delivering your orders safely and on time across Pakistan.

🇵🇰 Delivery Coverage

We currently offer delivery across Pakistan, including major cities, towns, and selected remote areas through our courier partners.

🚚 Order Processing

  • Orders are usually processed within 1–2 working days after order confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

⏱️ Estimated Delivery Time

  • Major Cities: 2–4 working days

  • Other Cities & Towns: 3–5 working days

  • Remote Areas: 5–7 working days

Please note that delivery times are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

💰 Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order.

From time to time, Jabeera may offer free shipping promotions on selected products or orders.

💵 Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within Pakistan.

You can pay the required amount in cash to the courier rider when your parcel is delivered to your doorstep.

Please make sure the correct amount is available at the time of delivery.

📦 Order Tracking

Once your order has been dispatched, you may receive a tracking number through SMS, WhatsApp, or another available communication method.

You can use the tracking information provided to monitor your shipment.

📞 Failed Delivery

If the courier is unable to deliver your parcel because of:

  • Incorrect or incomplete address

  • Customer unavailable

  • Customer not responding to courier calls

  • Refusal to accept the parcel

the courier may make another delivery attempt according to its service policy.

If an order is returned to us because of a failed delivery or customer refusal, additional shipping charges may apply if the customer requests re-delivery.

🔄 Returned Parcels

If a parcel is returned to Jabeera due to an incorrect address, refusal, or failure to receive the parcel, please contact our customer support team if you wish to have the order shipped again.

Re-delivery may require payment of additional shipping charges.

📦 Damaged Package

If your parcel appears damaged when you receive it, please contact us as soon as possible and provide clear photographs/videos of the package and product.

We will review the issue and assist you according to our return and refund policy.

⚠️ Important Information

Delivery times are estimates and are not guaranteed. Jabeera is not responsible for delays caused by courier companies, weather conditions, public holidays, strikes, unforeseen circumstances, or incorrect customer information.

Please make sure your name, phone number, complete address, city, and nearby landmark are correct when placing your order.

📩 Contact Us

For questions regarding your shipment or delivery, please contact our customer support team.

Website: jabeera.shop

Jabeera – Shop With Confidence 🇵🇰